GARY E. GOODMAN 344 Stull Ave. Akron, OH 44312-2821 (330) 733-3518 G-Techie@neo.rr.com STRENGTHS * Experience with Microsoft and other PC software packages since 1992. * Windows 2000 Professional and Server * Windows NT 4.0 Workstation / Server / Enterprise – Windows 3.1 95 98 * DOS & Command-Line – Microsoft Office 95 97 2000 – Outlook * Internet Explorer Security – Netscape – Ghost – Partition Magic * Networking – TCP/IP client, authentication issues, printing -- mixed NetWare + NT * Winzip Command-Line – Custom Applications (Engineering, Accounting, etc.) * System Utilities – NAT Routing & Remote Access – Regedt32 – Local Policies * Remote Admin tools – Terminal Svcs – VPN remote access – System Recovery * Anti-Virus – clean-up Code Red and NIMDA infestation, Security Updates in Enterprise * Drivers/Conflicts – Registry tweaks – TechNet and Online research * Terminals & Term Emulation – Visual Basic 3.0 training – HTML – Audio Recording * Hardware repair – Workstations, Laptops, Printers * Volunteer computer training for Salvation Army * Customer Relations – patient, hands-on assistance / teaching / sharing knowledge * Exceeding Expectations – to provide creative, helpful solutions, beyond official duties SEEKING Network / Desktop / Help Desk III position providing innovative solutions & services, foster a high degree of client / employer satisfaction + continue acquiring new skills. EXPERIENCE Freelance Computer Svcs. for local small business in the Akron / Cleveland area 2002-2003 Win 200 Rollouts - contract: The Computer Merchant, Ltd. / HP 2002-2003 Network / Desktop - contract: VOLT Consulting Services 2001-2002 Network / Hardware / Desktop - contract: DEVORE Technologies 2000-2001 Systems Engineer - contract: SOFTWARE ANSWERS, Inc. 1999-2000 * Client sites: Rockwell Bank One GE Lighting-Quartz First Energy Otis Elevator Therm-o-Disc * LAN / WAN / Desktop support for mixed NetWare / NT 4.0 / 2000 environments, client networking and software issues * PC, Laptop, and Terminal support / repair – VPN remote access – QAD/Progress – assisted in ERP rollout * Application Support: LAN printing, Office 97 & 2000, Lotus Notes, Outlook, Palm, Cougar Mtn, many more… * User knowledge and training. Sharing solutions with colleagues. Field Engineer (Akron & Cleveland) VANSTAR Corp. / INACOM, Inc. Independence, OH 1997-1999 * Server / PC / Laptop / Printer hardware services and repair. Compaq, HP, IBM, Apple, US Govt., Ernst & Young, etc. * NT 4.0: Assisted client rollout and re-deploy Dell Workstations @ Goodyear -- Akron, OH Help Desk, promoted from Assembly PC IMPORTERS / UNICENT Aurora, OH 1995-1997 * Phone support – 1st, 2nd, and 3rd Tier Help Desk - for first-time users, onsite repair personnel, and system consultants. * Developed custom DOS boot disks + published Tech Procedures, to expedite support calls, reduce "800" charges. * Assisted superiors and peers in using Data-sharing within peer LAN, ACT! (contact mgmt) and MS Office software. Field Service (NE/Central Ohio) ATL ULTRASOUND (biomedical) Bothell, WA 1991-1993 * Repaired nine models of state-of-art Ultrasound (Sonogram) Scanners, cameras & printers for health care industry. * Customer Confidence: 80% reduction of emergency calls by proactive maintenance. Service/revenue goals exceeded. CERTIFICATION Microsoft Certified Professional (MCP) – NT 4.0 Workstation / Server / Enterprise Windows 98 – A+ Exam – Compaq – Hewlett-Packard (HP) EDUCATION and TRAINING University of Akron Coursework in Visual Basic 3.0 (4.0 grade) Oakland Community College Associate of Applied Sciences: Summa Cum Laude 4.0 / 4.0 Michigan State University Pre-Engineering core: Physics, FORTRAN, Calculus etc Win 2000 Professional + Adv. Server Cert. Training – NetWare-Microsoft client integration HOBBIES & INTERESTS Freelance computer services to small businesses Political campaign (local), Environmental group Landmark Education (possibility, creative action) Landlord (in past) Audio Capture Streams & Convert Analog editing CD audio resources provided for non-profit org