GARY E. GOODMAN
More Details on my work

344 Stull Ave.			(330) 733-3518 
Akron, OH  44312-2821		G-Techie@neo.rr.com 

RECENT TECHNICAL SUCCESSES 
* Worked  extensively with Win NT Server 4.0, and Win 2000 Server.  
W2K used as a Multi-homed Router (NAT), providing DHCP/DNS services and 
Internet access to LAN. 
* Immersion troubleshooting in mixed NT Domain / Novell NDS environment 
+ custom apps settings and features, network printing, security, network resources 
* Used McAfee Remote Desktop and PC Anywhere across corporate LAN, WAN, and VPN
* Helped diagnose problems with terminal-based QAD app (in development), printing across platforms
* Used VT 420 Terminal commands to Disconnect Sessions and Log Ports
* Worked on configuration of QAD print queues and NT print queues for multiport JetDirect.
* Worked with Unix shell (very minimal, but I touched it)
* Scored high on Microsoft Certifications, not for cramming, but for thorough understanding
* Taught myself command-line FTP and Netscape Composer to publish my Resume online.
* http://www.geekman1.com/empl+tec.html  


WORTHY ACCOMPLISHMENTS
* Wrote several reports identifying, analyzing, and/or solving software, server, and image-load problems for peers and senior staffers. 
 Examples – published or documented:  
* “How to apply Service Pack in Win2K with Slipstreaming”
* Office File Association problem (particularly during Upgrade)
* Diagram for users – “How multi-client logon works” to help people understand what to do when a forced password change occurs
* Issue – Novell print queue random glitch (presumably) corrupts local Printer settings (and how to fix)
* Novell login and password change fail due to obsolete Novell client 
* Recovered corrupted /damaged Excel worksheet from melted floppy, using advanced trickery.
* Helped Users recover / restore /protect critical contact records in Outlook Address Book and Cardfile.
* Corrected company-wide file-path association problem with Office 97, (pointing to Office 4.0 on the network )
* Helped correct registry problem in causing Admin$ shares to disappear.
* Diagnosed memory compatibility issue, intermittent Blue Screen, provided cost-free resolution. 
* Solved simple problem for User that caused text to get progressively smaller in Excel.
* Provided Diskeeper Lite discontinued free utility and utilized to extend life of obsolete hardware, improving User morale, and minimizing cost of unnecessary purchases. 
* Isolated problem with custom in-house Time-Tracking application.
* Assisted troubleshooting cross-departmental installation of in-house custom engineering software.
* Moonlighting:  Saved personal client $900 Laptop repair by solving problem for $20 parts
* Moonlighting:  Restored NT-based LAN for customer after HDD crash (most difficult part was configuring “post-Legacy” DOS and GW Basic (Accounting and Inventory) apps to work across LAN on WinME Laptop.
* Created low-tech, no-cost backup/network solution for small peer-to-peer network


PAST TECHNICAL
SUCCESSES 
(@ 1-2 year 
experience)

 First real Tech Support positions:  (Quick learner)
* Provided phone tech support instructing Users on using Device Manager to configure hardware, plus taught DOS commands to first-time users on phone support, to create boot disks and do repairs
 (* while sitting in front of MAS-90 Terminal and visualizing Windows 95).  (1996)
* Stretched the limits of the ACT! software package, learned tricks to import CSV files, learned how to save and export CSV mappings to another PC across LAN, learned how to sort and separate database by zip code, and helped peers and superiors utilize the software more effectively.  (1995)
* Assisted Owner & staff with Win 95 and Office, frequent requests for help outside my sales duties.